Ordering Restrictions:
Zoomer Culture requires all customers to be over the age of 18 to purchase any material from our catalog. Proof of age may be required, or proof of adult permission obtained if we suspect an order is placed by a minor. We are very sorry if this causes any problems for those wishing to purchase our goods, but if you are under the age of 18 we ask you get your parents written consent to buy goods from our catalog.
Please understand that we offer spores of Psilocybin containing mushrooms for microscopy use only. We cannot offer any advice or comments on the cultivation or culturing of these species, as this is illegal in the Canada and many other countries. Any indication that the products will be used in an illegal manner will lead to your order being refused and refunded.
Some products may be restricted for shipment to certain states within the Canada. Spore samples of Psilocybin containing mushrooms cannot be shipped or delivered to residents in California, Georgia, or Idaho.
Ordering and item restrictions may vary depending on the country of destination. Zoomer Culture shipments originate within the Canada. Some countries will not allow the importation of live culture or spore material, especially in hydrated syringe form. Australia and New Zealand will not allow any spore syringes, or culture syringes to pass through customs. Customers in these countries are asked to restrict their spore purchases to spore print samples only to ensure delivery may be possible. We ask that all international buyers consult their country’s importation and duty schedules to be informed of any additional taxes or restrictions for importation of goods from our catalog. Zoomer Culture cannot accept responsibility for replacement of seized or confiscated orders. We will not process any credit card payments originating in Russia or any Russian Federation countries, or from the country of Brazil. We ask customers in these countries to please contact us to make arrangements for their orders, or to process their order via mail ordering.
Shipping Policy:
Orders are typically processed and shipped within 24-48 hours of payment receipt. Occasional product backorder may delay your order for a few extra days. We will do our best to inform you if your order is expected to be delayed longer than 3-4 days. Transit time depends on the delivery method chosen during checkout. While we offer UPS Next Day Air, 2nd Day Air, and 3 Day Select shipping options, this does not guarantee your order will arrive the day after or two days after it is placed. We place orders with express shipping on priority fulfillment and do everything possible to ship them as soon as possible, usually with same day service. UPS express shipping options do not provide Saturday delivery, so orders placed for Next Day or 2nd Day service on Thursday or Friday may not make delivery until the following Monday. Orders with subtotals of over $200 will be shipped with signature required.
Cleanliness Guarantee:
Culture products are sold with cleanliness and viability guarantee, should you find your cultures to be unviable or contaminated please contact us and we will make arrangements for replacement. Spores for Microscopy products are offered with stability and cleanliness guarantee. Should you find your spore sample to be unstable or contaminated please contact us and we will make arrangements for replacement.
Refund Policy:
We offer a sterility guarantee on spore and culture products for 30 days after purchase. A 20% restocking fee will be charged on all returned items. Items must be in original unused condition. No returns without written authorization. No returns after 7 days. Shipping charges are not refundable. Checks may take time to clear, for fastest service use credit card, cashiers check, or Canada Postal money order. If the shipper for any reason returns orders to us you will be billed for additional shipping charges. $20.00 service charge will be charged on all returned checks. Liquid culture products are sold with cleanliness and viability guarantee, should you find your cultures to be unviable or contaminated please contact us and we will make arrangements for replacement.